Called for price estimate to replace a keyboard on my Macbook Pro. Guy answered and ran me through a info collecting format, ignoring my comments and questions. He was like connecting to a machine, not wavering from the script. His estimate was this, and I quote: "bring it in for a free diagnostic (not free since it cost me time and money); there's a $129 minimum fee. They provide the parts."
I complained and he said he agreed with me but there was nothing more he could tell me. When I asked to speak to a manager he said none are available and he offered no further help, despite me saying i would go elsewhere unless I could get an estimate.
I called Portland Mac repair and spoke to owner Ben. He was very nice and helpful and gave me estimate of around $100 and I su-pply the parts. I'm taking it to him.
Reason of review: would not give me an estimate for known problem without bringing it in and would not let me speak to manager. that's bad business..
Preferred solution: all i want is a free ballpark estimate over the phone for a replacement of keyboard on my macbook Pro5.2 unibody. Takes an a1297 keyboard..
I didn't like: Pricing or customer service.