Called for price estimate to replace a keyboard on my Macbook Pro. Guy answered and ran me through a info collecting format, ignoring my comments and questions. He was like connecting to a machine, not wavering from the script. His estimate was this, and I quote: "bring it in for a free diagnostic (not free since it cost me time and money); there's a $129 minimum fee. They provide the parts."
I complained and he said he agreed with me but there was nothing more he could tell me. When I asked to speak to a manager he said none are available and he offered no further help, despite me saying i would go elsewhere unless I could get an estimate.
I called Portland Mac repair and spoke to owner Ben. He was very nice and helpful and gave me estimate of around $100 and I su-pply the parts. I'm taking it to him.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of pricing or customer service. Please immediately contact the author of this review to discuss "would not give me an estimate for known problem without bringing it in and would not let me speak to manager. that's bad business." of macbook pro repair. Nerds On Call needs to "all i want is a free ballpark estimate over the phone for a replacement of keyboard on my macbook pro5.2 unibody. takes an a1297 keyboard" according to poster's claims.
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