Latest review first
Took my laptop in for a broken jack. Required a $200 payment up front just to look at the problem. Tried to upsell me on additional RAM and a solid state drive. Gave me a five day estimate for the repair which actually took eight business days. They made the repair but...Read more
They charge a recurring CC fee of $25 per month on top of the cost of repair. Be very careful! This is a VERY poor business practice, a trick to get your money. If you don't see the charge on your CC statement, you will run up quite a large bill over the months. I...Read more
I always see online reviews for company's and typically understand that most of the time only people who are mad or had an issue post comments. This isn't fair for this company who probably has thousands of customers, so I wanted to post my great experience. About 2...Read more
I took my PC in for a new keyboard replacement. When I received it back all my pictures, videos, documents, over 1,500 songs were lost on my iTunes. Basically from what all the receipts say, they said my hard drive was corrupt (lie) was not corrupt before I took it in...Read more
I have been with Nerds on call with no problems for some years now. However, this last treatment of horrible customer service and rude comments was the last straw! I cannot read the nerds on call icon when I click on it for help as I have an eyesight problem. I called...Read more
I submitted a request for an estimate for my MacBook Pro. Someone emailed me and asked my location so I could go to the repair shop closest to me. I got a call from a California number, but did not answer. I live in Cleveland. I called the number back and spoke to...Read more
Nerds On Call Computer Repair Review
This "company" sucks dog ***. They stole my laptop, charged me over $300 and I get voicemail when I call. I am taking legal action. DO NOT CALL FOR ANY REPAIRS.
Extremely unhappy with Nerds on Site customer service. I tried calling their phone number on Monday, they took down my information and said someone to call me back...No phone call. I tried calling them on Wednesday, again someone took down my information and marked...Read more
5 stars!! I sign up every year for the full coverage. It is $250. I can call ANY time I want - and do! I am older, I sure need them. They are very qualified and try very hard to fix anything that is bothering me regarding my computer. Also, get once a month...Read more
I called Nerds on call and asked if they had qualified Mac repair techs, they said they did and set me an appointment for the next morning. I drove an hour away, gave it to the tech, paid the $179, and was told they had to send it out but that I should have it back...Read more
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