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I have been with Nerds on call with no problems for some years now. However, this last treatment of horrible customer service and rude comments was the last straw!

I cannot read the nerds on call icon when I click on it for help as I have an eyesight problem. I called to talk to some one about this problem and have never been treated so unfairly in my life! The phone call I tried to make continually put me on hold for a very long time. When a very rude woman answered she told me it could be up to 2 hours for someone to get back to me.

after a 3 hour wait and no reply, I called back only to be treated rudely again! Being told I was incorrect as she told me it was only possible they could get back to me. Then being connected with a gentleman who needed to hear everything I said at least 2 or 3 times before he would answer any of my questions. I was told I cannot talk to anyone in management about my problem for 2 days.

So nothing fixed , nothing settled. Horrible customer service and then no service all for $175. Pretty bad Nerds !

Still waiting for my call from management, so unacceptable.

A very unhappy customer who will be going to another company soon.

Product or Service Mentioned: Nerds On Call Customer Care.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Aug 22, 2016.
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Mount Laurel, New Jersey, United States #1269419

have been a Nerds customer for over 5 years and love them, sometimes they are busy, but have never failed to help me out... have used them on avg. of three or four times in a year, and have been very please with their work...

*** in Eugene ore...

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