I have been with Nerds on call with no problems for some years now. However, this last treatment of horrible customer service and rude comments was the last straw!
I cannot read the nerds on call icon when I click on it for help as I have an eyesight problem. I called to talk to some one about this problem and have never been treated so unfairly in my life! The phone call I tried to make continually put me on hold for a very long time. When a very rude woman answered she told me it could be up to 2 hours for someone to get back to me.
after a 3 hour wait and no reply, I called back only to be treated rudely again! Being told I was incorrect as she told me it was only possible they could get back to me. Then being connected with a gentleman who needed to hear everything I said at least 2 or 3 times before he would answer any of my questions. I was told I cannot talk to anyone in management about my problem for 2 days.
So nothing fixed , nothing settled. Horrible customer service and then no service all for $175. Pretty bad Nerds !
Still waiting for my call from management, so unacceptable.
A very unhappy customer who will be going to another company soon.
Product or Service Mentioned: Nerds On Call Customer Care.
Reason of review: Poor customer service.