I called Nerds on call and asked if they had qualified Mac repair techs, they said they did and set me an appointment for the next morning. I drove an hour away, gave it to the tech, paid the $179, and was told they had to send it out but that I should have it back within a week.
I started calling them a week later because I had no updates, and they said Sacramento had just received it that morning. Called the next day, said they were able to back up my info. Called a few days later and no new information. So almost 2 weeks in I called and they said it's my motherboard.
Yet when I had it, the diagnostic said could not connect to hard drive.
Finally told them to just send it back and I have a qualified repair tech look at my computer. They wanted to argue with me that figuring out a motherboard issue takes time (two weeks?!?!). Biggest issue is that I am in grad school and need my laptop.
Would never, ever recommend them. Wish I had read the reviews more carefully.
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