Nerds On Call Complaints and Reviews

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Nerds On Call
Main address: 4906 N. University 61614 Peoria IL
1-800-919-6373, , http://www.callnerds.com/help/contact
  • 12 complaints
  • $2.1K claimed losses
  • $177 average
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  • Sep 08
  • Desktop computers
  • Roseville, California
  • Positive Experience
  • 29

I have been having serious problems with my email since Feb and spent hours on the phone with Comcast and Microsoft both advised me they could not help me and advised me to take my computer into a shop which I did only to be told they could not help me either and suggested I change my email address. The Nerds On Call Technician people fixed my issue and also answered many other questions and... Read more

Was this review helpful? 0 0

     

  • Sep 06
  • Desktop computers
  • Computer Repair
  • 21

I had honest repair people until 2010. The last two repair people were something else.The first guy was a nervous type.I don't even think he knew computers.He tried to plug my mouse in the keyboard slot and the keyboard in the mouse slot.Causing the plugs to get bent.The reason he was called was I could no longer use a monitor.The monitor slot no longer worked.So I had to get a card or whatever... Read more

Was this review helpful? 1 0

     

  • Jul 12
  • Desktop computers
  • Medford, Oregon
  • Unauthorized Billing
  • 1
  • 1
  • 44

After the initial service I was told I would be covered for an additional 90 days after which I could opt not have ongoing service at $25 per month. I explicitly (I can't afford it) called and cancelled the ongoing service but it was to no avail. They continued billing me and will not refund the money despite the fact that I never ONCE called them after the original 90 day period expired. They... Read more

Was this review helpful? 2 0

     

  • Dec 24, 2013
  • Accessories and programs
  • Redding, California
  • Pc Tuneup
  • 1
  • 1
  • 75

I got a call one day that it was 'time for my computer tuneup' .. it struck me as a prank call liken to 'hey is your refrigerator running' Anyway, I succumbed to to the sales call and went with the computer tuneup. I took my laptop in on a Monday and got a call back that following Thursday stating that the laptop had some serious bios problems and that it was using a stolen version of windows.... Read more

Was this review helpful? 2 0

     

  • Dec 05, 2013
  • Computers
  • Diagnostic And Inspection
  • 76

I took my HTC one M7 that I broke to these guys. I knew exactly what was wrong and how to fix it, I told them the problems and they told me they would get back to me "this morning". The phone had a software failure and had gone into "Qualcomm download mode" requiring a JTAG repair which I can do but don't have the equipment. I had to make an appointment for a diagnosis which was 0900 on day... Read more

Was this review helpful? 1 0

     

  • Nov 14, 2013
  • Computers
  • Portland, Oregon
  • Tablet
  • 38

After my first initial complaint on them...they returned the product and now the screen flickers and freezes all the time. They not only collected $ up front but also ruined the charger to the tablet. Now that I am trying to get everything back to its original state they want me to send more Money to ship it back to them. I believe that you should stick by your service...and they are not doing... Read more

Was this review helpful? 1 1

     

  • Sep 27, 2013
  • Computers
  • Portland, Oregon
  • Tablet
  • 46

I am still waiting for my tablet to be returned. I have had to initiate every call and get the same apology. Finally I was told that my tablet is on its way back after being tested and everythign works. Initially they came to the house and picked up the product and I have done everything they have asked. They were supposed to do a house service call and crimp some cat6 ends for me but forgot the... Read more

Was this review helpful? 1 1

     

  • Sep 20, 2013
  • Computers
  • Chico, California
  • Workorder Signature
  • 51

nerdsused workorder signature to authorize automatic withdrawals from checking account. this went un-noticed for 14 months as account is not regularly used. was discovered when taxes were being done. Their solution was to send us the signed work order saying that we did indeed authorize the withdrawals. I am unable to locate anyone really in charge. I went into the store and employee said "ya... Read more

Was this review helpful? 4 3

     

  • Feb 14, 2013
  • Laptops and Tablets
  • California City, California
  • 16
  • 16
  • 125

A representative came to my house to "check" my laptop and suggested that they bring it back to there local store for diagnostic testing. I allowed them to, and 2 business days later they call and tell me they will have to send it to there headquarter store since there machines only run basic test; keeping in mind it's a $129 flat fee...from there they can tell me what's wrong, and how much it... Read more

Was this review helpful? 4 15

     

  • Jan 03, 2013
  • Laptops and Tablets
  • Vancouver, Washington
  • Ongoing Support Charges
  • 2
  • 2
  • 182

I had to have my computer reformatted several months ago by Nerds on Call(which they did a lousy job of and I had to go to another company to have it done properly). Apparently the job came with "3 months of free IT support" after which time they started charging my credit card $25/month - something I NEVER agreed to and wasn't told about. Pretty irate about this as when I called the company... Read more

Was this review helpful? 7 3
 
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