Submit ›
  • Customers like
    • Computer is completely fixed1
  • Customers don't like
    • Pricing or customer service1

  • Apr 27
  • Laptops and Tablets
  • Akron, Ohio
  • Positive Experience
  • 20
  • REVIEW RATING 4/5

Nerds On Call is amazing! My computer was so full of viruses that it was frozen. I found Nerds On Call randomly from a Google search...I was looking for a tech to come to our house in Ohio to fix it. When they told me they could fix it remotely- I was all for it! These guys were so patient with me....guiding me through every step, explaining everything, and answering every question I had about... Read more

Was this review helpful? 2 0

  • Apr 01
  • Computers
  • California, United States
  • Driver
  • 55
  • REVIEW RATING 4/5

at 5:05 p.m. on 3/31/2015 at the corner of market street and sacramento street walking home from my 4 year old grandson karate practice the driver of the nerds on call vehicle wasn't paying attention to his driving but to his female passenger and two black dogs in his nerds on call company vehicle and made a left turn when my was in the crosswalk. when the driver started his left turn he didn't... Read more

Was this review helpful? 2 2

  • Mar 13
  • Laptops and Tablets
  • Portland, Oregon
  • Macbook Pro Repair
  • 3
  • 3
  • 73
  • REVIEW RATING 4/5

Called for price estimate to replace a keyboard on my Macbook Pro. Guy answered and ran me through a info collecting format, ignoring my comments and questions. He was like connecting to a machine, not wavering from the script. His estimate was this, and I quote: "bring it in for a free diagnostic (not free since it cost me time and money); there's a $129 minimum fee. They provide the parts." I... Read more

Was this review helpful? 1 1

  • Feb 11
  • Desktop computers
  • Peru, Illinois
  • Hard Drive
  • 72
  • REVIEW RATING 4/5

If you saw my last review concerning the Peru, Illinois store where I had the fan replaced only for my hard drive to conveniently go out when I took it home here's an update. Bought a new hard drive and my computer guy opened up the case to put in and low and behold they didn't even have the power cord plug in attached to my hard drive! Put the new hard drive in and the he decide to hook up the... Read more

Was this review helpful? 1 1

  • Jan 27
  • Desktop computers
  • Chicago, Illinois
  • Laptop Repair
  • 69
  • REVIEW RATING 4/5

Had bad fan as a lot of people told me and everything was working besides the grumbling fan so took it to Nerds On Call, Peru, Ill. I get a call couple days later saying yes bad fan and it also failed the hard drive check they preform and they suggest replacing now as you dont know how much longer it will last. I decline and say just fix fan. Pickup up and take home and no boot up found in other... Read more

Was this review helpful? 0 1

  • Oct 31, 2014
  • Desktop computers
  • Normal, Illinois
  • Hard Drive
  • 166
  • REVIEW RATING 4/5

I took in my PC because the hard drive appeared to be going out, and frankly, I'd rather pay to have them transfer over my data than do it myself, as time is a commodity in my world. They told me it would be 3-5 days; after 6 I called them, and was told it had just been moved to the workbench, and that it should be done in two days. Great. Annoying, but no big deal. Three days later, having... Read more

Was this review helpful? 2 1

  • Sep 08, 2014
  • Desktop computers
  • Roseville, California
  • Positive Experience
  • 93
  • REVIEW RATING 3/5

I have been having serious problems with my email since Feb and spent hours on the phone with Comcast and Microsoft both advised me they could not help me and advised me to take my computer into a shop which I did only to be told they could not help me either and suggested I change my email address. The Nerds On Call Technician people fixed my issue and also answered many other questions and... Read more

Was this review helpful? 2 1

  • Sep 06, 2014
  • Desktop computers
  • Computer Repair
  • 98
  • REVIEW RATING 4/5

I had honest repair people until 2010. The last two repair people were something else.The first guy was a nervous type.I don't even think he knew computers.He tried to plug my mouse in the keyboard slot and the keyboard in the mouse slot.Causing the plugs to get bent.The reason he was called was I could no longer use a monitor.The monitor slot no longer worked.So I had to get a card or whatever... Read more

Was this review helpful? 4 0

  • Jul 12, 2014
  • Desktop computers
  • Medford, Oregon
  • Unauthorized Billing
  • 1
  • 1
  • 103
  • REVIEW RATING 4/5

After the initial service I was told I would be covered for an additional 90 days after which I could opt not have ongoing service at $25 per month. I explicitly (I can't afford it) called and cancelled the ongoing service but it was to no avail. They continued billing me and will not refund the money despite the fact that I never ONCE called them after the original 90 day period expired. They... Read more

Was this review helpful? 4 1

  • Dec 24, 2013
  • Accessories and programs
  • Redding, California
  • Pc Tuneup
  • 1
  • 1
  • 150
  • REVIEW RATING 5/5

I got a call one day that it was 'time for my computer tuneup' .. it struck me as a prank call liken to 'hey is your refrigerator running' Anyway, I succumbed to to the sales call and went with the computer tuneup. I took my laptop in on a Monday and got a call back that following Thursday stating that the laptop had some serious bios problems and that it was using a stolen version of windows.... Read more

Was this review helpful? 4 2

Had an experience with Nerds On Call?

Write a review
Did not find what you were looking for?
 
×
You are reading about Nerds On Call.
Filing a new complaint about
×