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  • Feb 11
  • Desktop computers
  • Peru, Illinois
  • Hard Drive
  • 23
  • REVIEW RATING 4/5

If you saw my last review concerning the Peru, Illinois store where I had the fan replaced only for my hard drive to conveniently go out when I took it home here's an update. Bought a new hard drive and my computer guy opened up the case to put in and low and behold they didn't even have the power cord plug in attached to my hard drive! Put the new hard drive in and the he decide to hook up the... Read more

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  • Jan 27
  • Desktop computers
  • Chicago, Illinois
  • Laptop Repair
  • 38
  • REVIEW RATING 4/5

Had bad fan as a lot of people told me and everything was working besides the grumbling fan so took it to Nerds On Call, Peru, Ill. I get a call couple days later saying yes bad fan and it also failed the hard drive check they preform and they suggest replacing now as you dont know how much longer it will last. I decline and say just fix fan. Pickup up and take home and no boot up found in other... Read more

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  • Oct 31, 2014
  • Desktop computers
  • Normal, Illinois
  • Hard Drive
  • 118
  • REVIEW RATING 4/5

I took in my PC because the hard drive appeared to be going out, and frankly, I'd rather pay to have them transfer over my data than do it myself, as time is a commodity in my world. They told me it would be 3-5 days; after 6 I called them, and was told it had just been moved to the workbench, and that it should be done in two days. Great. Annoying, but no big deal. Three days later, having... Read more

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  • Sep 08, 2014
  • Desktop computers
  • Roseville, California
  • Positive Experience
  • 75
  • REVIEW RATING 3/5

I have been having serious problems with my email since Feb and spent hours on the phone with Comcast and Microsoft both advised me they could not help me and advised me to take my computer into a shop which I did only to be told they could not help me either and suggested I change my email address. The Nerds On Call Technician people fixed my issue and also answered many other questions and... Read more

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  • Sep 06, 2014
  • Desktop computers
  • Computer Repair
  • 79
  • REVIEW RATING 4/5

I had honest repair people until 2010. The last two repair people were something else.The first guy was a nervous type.I don't even think he knew computers.He tried to plug my mouse in the keyboard slot and the keyboard in the mouse slot.Causing the plugs to get bent.The reason he was called was I could no longer use a monitor.The monitor slot no longer worked.So I had to get a card or whatever... Read more

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  • Jul 12, 2014
  • Desktop computers
  • Medford, Oregon
  • Unauthorized Billing
  • 1
  • 1
  • 88
  • REVIEW RATING 4/5

After the initial service I was told I would be covered for an additional 90 days after which I could opt not have ongoing service at $25 per month. I explicitly (I can't afford it) called and cancelled the ongoing service but it was to no avail. They continued billing me and will not refund the money despite the fact that I never ONCE called them after the original 90 day period expired. They... Read more

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  • Dec 24, 2013
  • Accessories and programs
  • Redding, California
  • Pc Tuneup
  • 1
  • 1
  • 125
  • REVIEW RATING 4/5

I got a call one day that it was 'time for my computer tuneup' .. it struck me as a prank call liken to 'hey is your refrigerator running' Anyway, I succumbed to to the sales call and went with the computer tuneup. I took my laptop in on a Monday and got a call back that following Thursday stating that the laptop had some serious bios problems and that it was using a stolen version of windows.... Read more

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  • Dec 05, 2013
  • Computers
  • Diagnostic And Inspection
  • 102
  • REVIEW RATING 4/5

I took my HTC one M7 that I broke to these guys. I knew exactly what was wrong and how to fix it, I told them the problems and they told me they would get back to me "this morning". The phone had a software failure and had gone into "Qualcomm download mode" requiring a JTAG repair which I can do but don't have the equipment. I had to make an appointment for a diagnosis which was 0900 on day... Read more

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  • Nov 14, 2013
  • Computers
  • Portland, Oregon
  • Tablet
  • 52
  • REVIEW RATING 4/5

After my first initial complaint on them...they returned the product and now the screen flickers and freezes all the time. They not only collected $ up front but also ruined the charger to the tablet. Now that I am trying to get everything back to its original state they want me to send more Money to ship it back to them. I believe that you should stick by your service...and they are not doing... Read more

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  • Sep 27, 2013
  • Computers
  • Portland, Oregon
  • Tablet
  • 61
  • REVIEW RATING 4/5

I am still waiting for my tablet to be returned. I have had to initiate every call and get the same apology. Finally I was told that my tablet is on its way back after being tested and everythign works. Initially they came to the house and picked up the product and I have done everything they have asked. They were supposed to do a house service call and crimp some cat6 ends for me but forgot the... Read more

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