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  • Customers like
    • Computer is completely fixed1
  • Customers don't like
    • Overcharging1
    • Pricing or customer service1

Nerds on call doesn't charge enough! I had them replace my screen on my laptop and clean up an infection. my complaint is they should have charged me a lot more. Add comment

  • Jul 24
  • Desktop computers
  • Louisa, Virginia
  • 1
  • 1
  • 13
  • REVIEW RATING 3/5

Was told that I had to sign up for their service contract ($179)before they would look at my computer. Two days later they called and said I needed a new hard drive, they would install it and try to get files off my old drive for another $149. Told them no thanks. I would come get my computer and hoped that the service charges would be refunded as their add says free diagnostics. Not so that... Read more

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  • Jun 12
  • Desktop computers
  • Lake Oswego, Oregon
  • Computer Repair
  • 53
  • REVIEW RATING 4/5

I've been using Nerds On Call support for a few years, paying the monthly fee of around $25. Most months I never use them. Recently, my hard drive crashed and I had to replace it. They now want $129 to reinstall their software, which actually takes them about 10 minutes. They refuse to waive the fee. But they will spend hours on a single support call that I make under my normal monthly coverage.... Read more

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  • Apr 27
  • Laptops and Tablets
  • Akron, Ohio
  • Positive Experience
  • 48
  • REVIEW RATING 4/5

Nerds On Call is amazing! My computer was so full of viruses that it was frozen. I found Nerds On Call randomly from a Google search...I was looking for a tech to come to our house in Ohio to fix it. When they told me they could fix it remotely- I was all for it! These guys were so patient with me....guiding me through every step, explaining everything, and answering every question I had about... Read more

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  • Apr 01
  • Computers
  • California, United States
  • Driver
  • 76
  • REVIEW RATING 4/5

at 5:05 p.m. on 3/31/2015 at the corner of market street and sacramento street walking home from my 4 year old grandson karate practice the driver of the nerds on call vehicle wasn't paying attention to his driving but to his female passenger and two black dogs in his nerds on call company vehicle and made a left turn when my was in the crosswalk. when the driver started his left turn he didn't... Read more

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  • Mar 13
  • Laptops and Tablets
  • Portland, Oregon
  • Macbook Pro Repair
  • 3
  • 3
  • 94
  • REVIEW RATING 4/5

Called for price estimate to replace a keyboard on my Macbook Pro. Guy answered and ran me through a info collecting format, ignoring my comments and questions. He was like connecting to a machine, not wavering from the script. His estimate was this, and I quote: "bring it in for a free diagnostic (not free since it cost me time and money); there's a $129 minimum fee. They provide the parts." I... Read more

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  • Feb 11
  • Desktop computers
  • Peru, Illinois
  • Hard Drive
  • 93
  • REVIEW RATING 4/5

If you saw my last review concerning the Peru, Illinois store where I had the fan replaced only for my hard drive to conveniently go out when I took it home here's an update. Bought a new hard drive and my computer guy opened up the case to put in and low and behold they didn't even have the power cord plug in attached to my hard drive! Put the new hard drive in and the he decide to hook up the... Read more

Was this review helpful? 1 1

  • Jan 27
  • Desktop computers
  • Chicago, Illinois
  • Laptop Repair
  • 80
  • REVIEW RATING 3/5

Had bad fan as a lot of people told me and everything was working besides the grumbling fan so took it to Nerds On Call, Peru, Ill. I get a call couple days later saying yes bad fan and it also failed the hard drive check they preform and they suggest replacing now as you dont know how much longer it will last. I decline and say just fix fan. Pickup up and take home and no boot up found in other... Read more

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  • Oct 31, 2014
  • Desktop computers
  • Normal, Illinois
  • Hard Drive
  • 184
  • REVIEW RATING 4/5

I took in my PC because the hard drive appeared to be going out, and frankly, I'd rather pay to have them transfer over my data than do it myself, as time is a commodity in my world. They told me it would be 3-5 days; after 6 I called them, and was told it had just been moved to the workbench, and that it should be done in two days. Great. Annoying, but no big deal. Three days later, having... Read more

Was this review helpful? 2 1

  • Sep 08, 2014
  • Desktop computers
  • Roseville, California
  • Positive Experience
  • 102
  • REVIEW RATING 3/5

I have been having serious problems with my email since Feb and spent hours on the phone with Comcast and Microsoft both advised me they could not help me and advised me to take my computer into a shop which I did only to be told they could not help me either and suggested I change my email address. The Nerds On Call Technician people fixed my issue and also answered many other questions and... Read more

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